Comments on: Are You Still Selling Roof Replacements?

By: Green Roofs: Greenery for the City-Dweller

Green Roofs: Greenery for the City-Dweller — Fri, 30 Sep 2011 20:37:36 +0000

[...] Are You Still Selling Roof Replacements? [...]

By: Natural Gas Company

Natural Gas Company — Wed, 29 Dec 2010 00:26:26 +0000

The roofing companies in my area do a wonderful job, as long as you can get them to show up.

By: Josh Elliot

Josh Elliot — Tue, 02 Nov 2010 01:32:07 +0000

“In an industry that has often been plagued with poor service, haphazard project management and shoddy business practices, a firm that can guarantee satisfaction, outstanding client service and impeccable project management will always find clients willing to pay for top quality service and who are happy to tell their friends about it.”

Having worked as a commercial developer for a number of years, the above comment presents an opportunity for contractors willing to deliver excellent service at reasonable prices. The lowest price quote is not always the best option. With low quality work that needs to be redone, and contractors that show up late, it is always better to go with a reputable company that you can trust.

The partners of my firm learned this the hard way when building condos in San Diego. Also, when contractors don’t deliver quality work, you open up yourself to possible legal action if you are a developer.
Josh Elliot recently posted..5 Tips For Working With A Contactor

By: Project Management: Dr. Norma Davis | Business Project Management

Project Management: Dr. Norma Davis | Business Project Management — Sat, 30 Jan 2010 13:37:46 +0000

[...] Are You Still Selling Roof Replacements? (constructionlawva.com) Related Posts [...]

By: Project Management Leader Jobs, Positions, Careers | Business Project Management

Tue, 26 Jan 2010 03:23:03 +0000

[...] Are You Still Selling Roof Replacements? (constructionlawva.com) Related Posts [...]

By: Christopher G. Hill

Christopher G. Hill — Mon, 25 Jan 2010 15:36:32 +0000

Thanks for the great conversation Doug and Johanna .-= Christopher G. Hill´s last blog post ..Chinese Drywall Checklist For Builders =-.

By: Johanna

Johanna — Sat, 23 Jan 2010 16:30:49 +0000

Doug,

Thank you for the great comment! You are absolutely right – innovative positioning can boost your competitiveness but if you don’t deliver properly it’s all wasted – and worse.

Clear contracts manage expectations and prevent misunderstandings. Top-notch project management processes help you deliver on all promises & contractual obligations – on time and on budget and will go a long way to preventing CPA violations and complaints.

By: Are You Still Selling Roof Replacements? | Construction Law … | BuildersArea.Com

Fri, 22 Jan 2010 19:33:31 +0000

[...] Here is the original post: Are You Still Selling Roof Replacements? | Construction Law … [...]

By: Christopher G. Hill

Christopher G. Hill — Fri, 22 Jan 2010 17:10:37 +0000

Thanks for the great comment Doug!

By: Douglas Reiser

Douglas Reiser — Fri, 22 Jan 2010 17:07:13 +0000

Great post Johanna – I think you hit the nail on the head about efficiency upgrades and the difficulty in marketing cautiously.

In the NW, this is a popular business. There are many great outfits that can provide a cost-effective upgrade, but we always caution them to approach homeowners with pause.

You mentioned:

“Tapping clients to ‘up sell’ is only effective if you have diligently provided good service, otherwise they may not want to see you again. Using the slowdown to review and revamp your client and project management procedures is another valuable strategy for driving future sales.”

Slowing down and cautiously publicizing services is the right way to work your marketing. There are penalties in Washington for roofing and siding contractors who “solicit” work and do not comply with strict statutory consumer protections. Check out RCW 19.186.150.

Failing to be cautious in your marketing and customer procurement methods can result in Consumer Protection Act violations and damages. So, Johanna is very right to market clearly and use a soft approach. But, you should also ensure that you have a good clear contract, great communication skills, and a schedule which permits consumer financing timelines.