I’m in depositions all day today, but don’t worry, I can still let you get your fix of Musings. The great folks at Small Firm Innovation let me post again at their great blog. This time it is regarding client expectations and how to meet them.
Here’s an excerpt:
However, I find that clients still like to hear from their lawyer by phone and in person. Even in the corporate world, the phone is a wonderful tool. Even my most tech savvy clients want to hear my voice, talk things through and know that I’m available (at least during reasonable hours) to work through issues. Most business people (and particularly to contractors and construction pros I represent) really are face to face kind of people. While the use of blogs, Twitter, Facebook, etc. can possibly lead to an initial contact, I find that my clients (and likely yours) are going to want to talk and meet with me before closing the deal. Frankly, I want to talk to them and meet them also to get a read on who it is I’m representing. The old fashioned land line (and, yes, a cell phone to talk (not text) on) go a long way toward setting and meeting client expectations.
To see what came before and after this excerpt, check out the full post here.
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